Shipping and Return Policy of wolproducts.com
Effective Date: 22 july 2023
- Shipping Information:
a. Shipping Locations: We currently offer shipping within the Netherlands and selected international destinations. For international shipping, please refer to our checkout page for available countries.
b. Delivery Time: We strive to process and dispatch orders within [number of days] business days after receiving payment confirmation. Estimated delivery times will be provided during the checkout process based on your location and shipping method.
c. Shipping Fees: Shipping fees are calculated based on the total weight of the order and the destination. Shipping costs will be displayed at checkout before finalizing your purchase.
d. Tracking: For your convenience, all orders come with a tracking number that will be provided to you via email once your order has been shipped.
- Returns and Refunds:
a. Return Eligibility: We want you to love your purchase. If, for any reason, you are not completely satisfied with your order, you may initiate a return within [number of days] days of receipt. To be eligible for a return, the product must be in its original condition, unused, and in the original packaging, with all accessories and tags intact.
b. Return Process: To initiate a return, please follow these steps:
Contact our customer support team at firstname.lastname@example.org within the specified return period, providing your order number and reason for return. ii. Our team will guide you through the return process and provide you with a return shipping label (if applicable). iii. Pack the item securely in its original packaging, including the original invoice or packing slip. iv. Attach the provided return shipping label (if applicable) to the package. v. Ship the package to the address provided by our customer support team.
c. Return Shipping Costs: Return shipping costs are the responsibility of the customer unless the return is due to an error on our part or a defective product. In such cases, we will provide a prepaid return shipping label.
d. Refunds: Upon receipt and inspection of the returned item, we will process the refund within 4 days. The refund will be issued to the original payment method used during the purchase. Please note that it may take additional time for your bank or credit card company to process the refund.
Unfortunately, we do not offer direct exchanges. If you wish to exchange an item for a different size or color, please follow the return process outlined above, and then place a new order for the desired item.
- Damaged or Defective Items:
In the rare event that your order arrives damaged or defective, please contact our customer support team immediately. We will arrange for a replacement or refund, and we may request photos of the damaged or defective item for our records.
- Contact Us:
If you have any questions, concerns, or need assistance with our Shipping and Return Policy, please don’t hesitate to contact our customer support team at email@example.com.
Thank you for shopping with us! We hope you enjoy your experience at wolproducts.com