Most asked questions

1. How can I place an order on your website?

  • To place an order, simply browse our products, select the items you wish to purchase, and click the “Add to Cart” button. Then, proceed to checkout, where you can enter your shipping and payment details to complete your order.

2. What payment methods do you accept?

  • We accept various payment methods, including credit cards, PayPal, iDEAL, and bank transfers. You can choose your preferred payment option during checkout.

3. Do you offer international shipping?

  • Yes, we offer international shipping to Europe, North America, South America and Australia.

4. How can I track my order?

  • Once your order has been shipped, you will receive a tracking number via email. You can use this number to track the status of your shipment on our website or through the carrier’s tracking portal.

5. What is your return policy?

  • Our return policy allows for returns within 30 days of purchase. Please review our full return policy for detailed information on eligibility and the return process.

6. Do you provide refunds?

  • Yes, we offer refunds in accordance with our return policy. Refunds are typically processed within 3 business days after we receive the returned item.

7. Is my personal information secure on your website?

  • We take data privacy seriously and have implemented robust security measures to protect your personal information. For more details, please refer to our privacy policy.

8. Can I change or cancel my order after it’s been placed?

  • You may be able to modify or cancel your order if it hasn’t been processed yet. Please contact our customer support team as soon as possible to request changes.

9. Are there any promotions or discounts available right now? – For information on our current promotions and discounts, please visit our Coupon page or subscribe to our newsletter for updates.

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